The after hours vet nurse triage service trusted by veterinary practices across Australia & New Zealand.
On this website, you’ll find everything you need to on board Medechat and VetCheck 24/7 quickly and easily. There are user guides, emails, social media posts, posters and other materials to communicate with your clients. The library is growing all the time so remember to check back from time to time for new material.
Get Started with VetCheck 24/7 & Medechat
Medechat User Guides
VetCheck & Medechat Marketing Assets
Schedule video consultations at any time that suits your practice workflow. Staff can work from home at times that are more convenient for them. Available appointment times are managed by you.
The Medechat widget on your practice website allows pet owners to register and easily schedule video consults with your vets. Vet and pet owner receive a text or email confirming the time.
At the scheduled time, the consulting vet and the pet owner join the session. The pet is examined by the Vet during the video chat. Payments are made securely through the platform by credit card.
The Vet completes a history template (customisable to your preference) which is e-mailed to your practice admin for attachment or copy into the patient file in your PMS. The video consultation is recorded and archived.
The pet owner is emailed a summary and a follow up appointment is made if required in-clinic or via Medechat. If a clinic visit is required, a voucher may be issued to offset the cost of an in-clinic examination within a specified time.
A video consultation can't replace a hands-on examination of an ill or injured pet, but is useful for assessing remote patients, triage after hours as well as behaviour, skin and post surgery consultations.
For General enquiries or to speak to a VetCheck 24/7 Nurse, please call the Main line on
+61 3 8644 6104 (Australia) or +64 9 801 8645 (NZ).
For all practice support including after hours vet roster updates and changes contact:
Kate Simon-Menasse
Phone: 1800 225 226
Email: clinicsupport@medechat.com.au
For urgent issues call our Direct Vet Line on:
+61 3 8644 6105 (Australia) or +64 800 576 962 (NZ)
to be placed at the top of our queue to speak to a vet nurse.
SMS (Australia only): 0485 868 640
SMS nurses for roster updates or instructions.
Sales Support Grant Stutsel
Phone: 1300 361 469
Email: manager@medechat.com.au
Accounts Mel Plant
Phone: 1300 363 795
Email: accounts@medechat.com.au
Marketing Lisa Simpson
Email: marketing@medechat.com.au
Technical Support Alex Counsell
Email: alex@medechat.com.au
Director Moss Siddle
Email: moss@medechat.com.au