Veterinary Care, Anytime, Anywhere

Welcome to Medechat and VetCheck 24/7, the veterinary consultation platform and after hours service that is Australian owned, independent and trusted by veterinary practices across Australia & New Zealand.



Welcome to our Practice Resources

On this website, you’ll find everything you need to on board Medechat and VetCheck 24/7 quickly and easily. There are user guides, emails, social media posts, posters and other materials to communicate with your clients. The library is growing all the time so remember to check back from time to time for new material.

As part of our resources you will find:


How VetCheck 24/7 Works


How Medechat Works

Medechat - Veterinary Care, anytime, anywhere

Scheduling

Schedule video consultations at any time that suits your practice workflow. Staff can work from home at times that are more convenient for them. Available appointment times are managed by you.

Medechat - Veterinary Care, anytime, anywhere

Booking

The Medechat widget on your practice website allows pet owners to register and easily schedule video consults with your vets. Vet and pet owner receive a text or email confirming the time.

Medechat - Veterinary Care, anytime, anywhere

Consultation

At the scheduled time, the consulting vet and the pet owner join the session. The pet is examined by the Vet during the video chat. Payments are made securely through the platform by credit card.

Medechat - Veterinary Care, anytime, anywhere

Storing of Data

The Vet completes a history template (customisable to your preference) which is e-mailed to your practice admin for attachment or copy into the patient file in your PMS. The video consultation is recorded and archived.

Medechat - Veterinary Care, anytime, anywhere

Treatment Plan

The pet owner is emailed a summary and a follow up appointment is made if required in-clinic or via Medechat. If a clinic visit is required, a voucher may be issued to offset the cost of an in-clinic examination within a specified time.

Medechat - Veterinary Care, anytime, anywhere

Complementary

A video consultation can't replace a hands-on examination of an ill or injured pet, but is useful for assessing remote patients, triage after hours as well as behaviour, skin and post surgery consultations.


We welcome your feedback

We welcome your feedback and ideas for new features on the Medechat Platform and the VetCheck 24/7 service. All new features will be communicated in our email newsletters


RSPCA
Veterinary Growth Partners
Pet Pace
Love your pet Love your vet
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CenSational Buying Group
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