Enquiries, Support
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Contacts for Veterinary Practices

For Phone diversions, general enquiries or to speak to a VetCheck 24/7 Nurse, please call the Main triage line on Australia: 03 8644 6104 or New Zealand 09 801 8645.

To avoid excess calls, please do not display these numbers on websites or social media where the general public can access them.

Incoming calls from our nurses will show as +61 3 8644 6104

Clinic Support Manager

Vet Priority Line
(for vets only)

Australia: 03 8644 6105
New Zealand: 1800 576 962
This will put your vet at the top of our queue to speak to a vet nurse.

Practice Direct Line
(for all other enquiries)

Australia: 03 8644 6104
New Zealand: 09 801 8645
This will put you through to the next available vet nurse.

Communicating After Hours Vet Rosters

Please email current month rosters to clinicsupport@vetcheck247.com.au at least 3 days before the end of the previous roster.

Please let us know in advance if you will be closed for area specific public/bank holidays.

Roster Changes
24 hours or more notice:

Roster Changes
Less than 24 hours notice:

Call the nurses on the Vet Direct Line Australia: 03 8644 6105
New Zealand: 1800 576 962

Please send a follow up email to clinicsupport@medechat.com.au

Other Contacts

Accounts Mel Plant
Phone: 1300 363 795
Email: accounts@medechat.com.au

Marketing Lisa Simpson
Email: marketing@medechat.com.au

Technical Support Alex Counsell
Email: alex@medechat.com.au

Director Moss Siddle
Email: moss@medechat.com.au

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