Welcome to Medechat

As a Practice Manager, getting started with Medechat is easy. Simply follow the instructions below. You can also download a User Guide to access at anytime.

Medechat Video Consultations for Vets

Login and Choose a Password

When you receive an email invitation to join Medechat, use the link and details provided to login to Medechat and choose a password.

You may wish to save this page to your bookmarks for future use or simply place a link on your own website for you, your vets and pet owners to access the Medechat platform.

There are several sections in Medechat that help you manage your vets, clients and your appointments. Let’s get started.

Medechat Video Consultations for Vets

Default Landing Screen

When you login to Medechat you will be presented with your practices calendar of appointments.

Before you set up your practice and add your vets and pet owners, this screen will be blank.

Once populated it will look like this so now let’s get you set up.

Contacts for Veterinary Practices

For Phone diversions, general enquiries or to speak to a VetCheck 24/7 Nurse, please call the Main triage line on Australia: 03 8644 6104 or New Zealand 09 801 8645.

To avoid excess calls, please do not display these numbers on websites or social media where the general public can access them.

Incoming calls from our nurses will show as +61 3 8644 6104

Clinic Support Manager

Vet Priority Line
(for vets only)

Australia: 03 8644 6105
New Zealand: 1800 576 962
This will put your vet at the top of our queue to speak to a vet nurse.

Practice Direct Line
(for all other enquiries)

Australia: 03 8644 6104
New Zealand: 09 801 8645
This will put you through to the next available vet nurse.

Communicating After Hours Vet Rosters

Please email current month rosters to clinicsupport@vetcheck247.com.au at least 3 days before the end of the previous roster.

Please let us know in advance if you will be closed for area specific public/bank holidays.

Roster Changes
24 hours or more notice:

Roster Changes
Less than 24 hours notice:

Call the nurses on the Vet Direct Line Australia: 03 8644 6105
New Zealand: 1800 576 962

Please send a follow up email to clinicsupport@medechat.com.au

Other Contacts

Accounts Mel Plant
Phone: 1300 363 795
Email: accounts@medechat.com.au

Marketing Lisa Simpson
Email: marketing@medechat.com.au

Technical Support Alex Counsell
Email: alex@medechat.com.au

Director Moss Siddle
Email: moss@medechat.com.au

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