VetCheck 24/7 powered by Medechat Logo

Welcome to the
VetCheck 24/7 & Medechat
Clinic Setup - Step One

Happy pets and happy vets are just a click away!

You’ve made a fantastic choice to improve the mental health and wellbeing of your vets. VetCheck 24/7 is the vet nurse triage service trusted by practices across Australia and New Zealand.

Let's get you started!

There is some important information we require to set your practice up on the VetCheck 24/7 and Medechat platform ready for our vet nurses to assist your clients seamlessly. Please fill in this form and submit it as soon as possible.

Clinics linked and sharing one call log account must have:

  • • one nominated point of contact for all clinics (i.e all comms, roster changes etc to be communicated via this person)
  • • the same after hours instructions and fees
  • • all after hours prepayments taken sent to one nominated account

Please submit 1 set-up form only.

Clinics linked but not sharing the one call log account:

• Can have unique information for each clinic

Please submit a set-up form for each clinic.

Clinics that have other practices do their after hours that are not with VetCheck 24/7:

We will still refer to your clinics after hours instructions/fees but we can not have separate fees/instructions listed for these other clinics.


For clarification on the above please call the Clinic Support Manager on 1800 225 226 or email clinicsupport@vetcheck247.com.au


Our team will get your practice set-up ready for us to take calls on your behalf. You will be contacted by these members of the team and your Clinic Support Manager will let you know when it's time to move on to Step Two of the process.


Kate Simon-Menasse
Clinic Support Manager

Kate will check your set-up details and ensure we have everything we need for our vet nurses to provide the very best service to your practice.

She will also create your account and send you an invite to the Medechat platform for your practice.

If appropriate to your practice, she will also be in touch to organise your after hours vet rosters and then your monthly updates to these rosters.

Her contact details are:
clinicsupport@vetcheck247.com.au
1800 225 226

Melissa Plant
Accounts

Melissa will be in touch to finalise setting up your practice on our payment provider platform B2B Pay and process your initial set-up fee. B2B Pay will be used for the direct debit of your monthly fees for the VetCheck 24/7 service.

Her contact details are:
accounts@medechat.com.au
1300 363 795

If you are having any issues during the set-up process please contact your Clinic Support Manager on 1800 225 226 or clinicsupport@vetcheck247.com.au

Contacts for Veterinary Practices

For Phone diversions, general enquiries or to speak to a VetCheck 24/7 Nurse, please call the Main triage line on Australia: 03 8644 6104 or New Zealand 09 801 8645.

To avoid excess calls, please do not display these numbers on websites or social media where the general public can access them.

Incoming calls from our nurses will show as +61 3 8644 6104

Clinic Support Manager

Kate Simon-Menasse
Phone: 1800 225 226
clinicsupport@vetcheck247.com.au

Vet Priority Line
(for vets only)

Australia: 03 8644 6105
New Zealand: 1800 576 962
This will put your vet at the top of our queue to speak to a vet nurse.

Practice Direct Line
(for all other enquiries)

Australia: 03 8644 6104
New Zealand: 09 801 8645
This will put you through to the next available vet nurse.

Communicating After Hours Vet Rosters

Please email current month rosters to clinicsupport@vetcheck247.com.au at least 3 days before the end of the previous roster.

Please let us know in advance if you will be closed for area specific public/bank holidays.

Roster Changes
24 hours or more notice:

clinicsupport@vetcheck247.com.au

Roster Changes
Less than 24 hours notice:

Call the nurses on the Vet Direct Line Australia: 03 8644 6105
New Zealand: 1800 576 962

Please send a follow up email to clinicsupport@medechat.com.au

Other Contacts

Accounts Mel Plant
Phone: 1300 363 795
Email: accounts@medechat.com.au

Marketing Lisa Simpson
Email: marketing@medechat.com.au

Technical Support Alex Counsell
Email: alex@medechat.com.au

Director Moss Siddle
Email: moss@medechat.com.au

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