VetCheck 24/7 powered by Medechat Logo

Welcome to the
VetCheck 24/7 & Medechat
Clinic Setup - Step Two

We're almost ready to go!

Now that the team have completed some behind the scenes work, we're ready for the final touches.


  • • Your call log account has been set-up with the information you supplied in the set-up form
  • • Your practice has been set-up on the Medechat telemedicine platform and you have been sent an invitation to join
  • • You have been set-up on our preferred payment provider B2B Pay and your set-up fee has been charged

What happens now?

1. Join the Medechat platform

Use the link that should be on your email to set-up a password and join the Medechat platform.

2. Set up a Stripe account for your practice

You will need to set-up a Stripe account so that you can receive payments from Medechat consults, either conducted by your vets or the VetCheck vets, and also receive payment for after hours vet call outs if we are collecting these on your behalf.

3. Send us your after hours vet roster (if applicable)

Rosters should be provided for at least 1 month where possible in Word or Excel in the following format: Date - Vet Name, Vet Contact Number, Any other info e.g clinic

For example
1st - Rachel 0400 000 000 Example Clinic
2nd - David 0400 000 000 Example Clinic

Email completed rosters at least 3 days before the end of the previous roster to: clinicsupport@vetcheck247.com.au Please also let us know in advance if you will be closed for area specific public/bank holidays.

4. Download our contacts sheet

Print it out and place it somewhere your team can see it so they know how to contact if they need assistance or to update after hours vet rosters.

5. Divert your phones

There are 2 options:
1. Integrated call diversion through your phone system.
2. A recorded message with the 03 8644 6104 (Australia) or 09 801 8645 (New Zealand) number.
We recommend Option 1 as this puts your client directly through to our VetCheck 24/7 Nurses. It also avoids potental abuse of the phone number if it were to be shared. If you are experiencing issues with diverting your phone service, please speak directly to your management team.

6. Set up Medechat for your practice

If you will be using Medechat for your practice vets to consult with your clients you will need to set up Medechat for your practice, add your vets and invite your clients to join the platform.

If you are having any issues during the set-up process please contact your Clinic Support Manager on 1800 225 226 or clinicsupport@vetcheck247.com.au

Contacts for Veterinary Practices

For Phone diversions, general enquiries or to speak to a VetCheck 24/7 Nurse, please call the Main triage line on Australia: 03 8644 6104 or New Zealand 09 801 8645.

To avoid excess calls, please do not display these numbers on websites or social media where the general public can access them.

Incoming calls from our nurses will show as +61 3 8644 6104

Clinic Support Manager

Kate Simon-Menasse
Phone: 1800 225 226
clinicsupport@vetcheck247.com.au

Vet Priority Line
(for vets only)

Australia: 03 8644 6105
New Zealand: 1800 576 962
This will put your vet at the top of our queue to speak to a vet nurse.

Practice Direct Line
(for all other enquiries)

Australia: 03 8644 6104
New Zealand: 09 801 8645
This will put you through to the next available vet nurse.

Communicating After Hours Vet Rosters

Please email current month rosters to clinicsupport@vetcheck247.com.au at least 3 days before the end of the previous roster.

Please let us know in advance if you will be closed for area specific public/bank holidays.

Roster Changes
24 hours or more notice:

clinicsupport@vetcheck247.com.au

Roster Changes
Less than 24 hours notice:

Call the nurses on the Vet Direct Line Australia: 03 8644 6105
New Zealand: 1800 576 962

Please send a follow up email to clinicsupport@medechat.com.au

Other Contacts

Accounts Mel Plant
Phone: 1300 363 795
Email: accounts@medechat.com.au

Marketing Lisa Simpson
Email: marketing@medechat.com.au

Technical Support Alex Counsell
Email: alex@medechat.com.au

Director Moss Siddle
Email: moss@medechat.com.au

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