If you are using the VetCheck 24/7 option with Medechat, below is a sample Email, Facebook Post and Instagram Post that you can download and use to communicate with your clients that you offer this service. Your clients will need to register for your Medechat to use the service and they can access the VetCheck support line via your diverted after hours number.
There are versions for offering after hours as a new service and also if you already offer after hours but are changing to VetCheck 24/7 (a & b versions).
Download our 'Client Communications Guide' which will walk you through how to use all the Assets provided.
For Phone diversions, general enquiries or to speak to a VetCheck 24/7 Nurse, please call the Main triage line on Australia: 03 8644 6104 or New Zealand 09 801 8645.
Kate Simon-Menasse
Phone: 1800 225 226
clinicsupport@vetcheck247.com.au
Australia: 03 8644 6105
New Zealand: 1800 576 962
This will put your vet at the top of our queue to speak to a vet nurse.
Australia: 03 8644 6104
New Zealand: 09 801 8645
This will put you through to the next available vet nurse.
Please email current month rosters to clinicsupport@vetcheck247.com.au at least 3 days before the end of the previous roster.
Please let us know in advance if you will be closed for area specific public/bank holidays.
Call the nurses on the Vet Direct Line Australia: 03 8644 6105
New Zealand: 1800 576 962
Please send a follow up email to clinicsupport@medechat.com.au
Accounts Mel Plant
Phone: 1300 363 795
Email: accounts@medechat.com.au
Marketing Lisa Simpson
Email: marketing@medechat.com.au
Technical Support Alex Counsell
Email: alex@medechat.com.au
Director Moss Siddle
Email: moss@medechat.com.au
