Stripe Payments

To receive payments from your clients through the Medechat platform you will need to open a Stripe account.

Stripe is our chosen payment provider and is the online merchant platform used by millions of businesses big and small to accept payments safely and securely. There are processing fees for this service which are 1.75% + .30c per transaction. Please take this into account when deciding on your consultation fees.

You can also access all the help documents at or email if you have any problems.

Firstly go to and follow the prompts to create your account and login.

You’ll be asked to verify your email address.

Click the link that will be sent to your email to verify and continue the set-up.

Select Start and follow all the prompts.

Stripe will take you through all the sections you need to get up and running and accept payments.

You’ll need to have to hand your legal business name and business details and also the bank account details that you would like your funds transferred too.

Follow all the prompts supplied by Stripe.

When you have completed the set-up don’t forget to activate your account so that Medechat can connect to it and your payments are processed.

Once set-up your Dashboard will give you an overview of the payments you have taken, your account balance and when to expect payouts.

Make sure you are not in Test mode unless you are testing payments.

You can go into Settings at anytime to update your information or add branding to confirmation emails etc.

When we notify you that you have been set-up on the Medechat platform, you can login to Medechat using the password you have created navigate to Practice Settings

Select Connect to Stripe and follow the prompts.

Your clients can now pay for Medechat consultations and after hours vet call outs by credit card and the funds will be transferred directly to your bank account.

Let us know when you are connected so we can test to make sure it’s running smoothly for you.

Contact Us

For General enquiries or to speak to a VetCheck 24/7 Nurse, please call the Main line on
+61 3 8644 6104 (Australia) or +64 9 801 8645 (NZ).

Incoming calls from our nurses will show as +61 3 8644 6104

Practice Coordination & Support

For all practice support including after hours vet roster updates and changes contact:

Kate Simon-Menasse
Phone: 1800 225 226

After Hours Support

For urgent issues call our Direct Vet Line on:

+61 3 8644 6105 (Australia) or +64 800 576 962 (NZ)
to be placed at the top of our queue to speak to a vet nurse.

SMS (Australia only): 0485 868 640
SMS nurses for roster updates or instructions.

Other Contacts

Sales Support Grant Stutsel
Phone: 1300 361 469

Accounts Mel Plant
Phone: 1300 363 795

Marketing Lisa Simpson

Technical Support Alex Counsell

Director Moss Siddle