To receive payments from your clients through the Medechat platform you will need to open a Stripe account.
Stripe is our chosen payment provider and is the online merchant platform used by millions of businesses big and small to accept payments safely and securely. There are processing fees for this service which are 1.75% + .30c per transaction. Please take this into account when deciding on your consultation fees.
You can also access all the help documents at www.support.stripe.com or email manager@medechat.com.au if you have any problems.
Firstly go to www.stripe.com and follow the prompts to create your account and login.
You’ll be asked to verify your email address.
Click the link that will be sent to your email to verify and continue the set-up.
Select Start and follow all the prompts.
Stripe will take you through all the sections you need to get up and running and accept payments.
You’ll need to have to hand your legal business name and business details and also the bank account details that you would like your funds transferred too.
Follow all the prompts supplied by Stripe.
When you have completed the set-up don’t forget to activate your account so that Medechat can connect to it and your payments are processed.
Once set-up your Dashboard will give you an overview of the payments you have taken, your account balance and when to expect payouts.
Make sure you are not in Test mode unless you are testing payments.
You can go into Settings at anytime to update your information or add branding to confirmation emails etc.
When we notify you that you have been set-up on the Medechat platform, you can login to Medechat using the password you have created navigate to Practice Settings
Select Connect to Stripe and follow the prompts.
Your clients can now pay for Medechat consultations and after hours vet call outs by credit card and the funds will be transferred directly to your bank account.
Let us know when you are connected so we can test to make sure it’s running smoothly for you.
For General enquiries or to speak to a VetCheck 24/7 Nurse, please call the Main line on
+61 3 8644 6104 (Australia) or +64 9 801 8645 (NZ).
For all practice support including after hours vet roster updates and changes contact:
Kate Simon-Menasse
Phone: 1800 225 226
Email: clinicsupport@medechat.com.au
For urgent issues call our Direct Vet Line on:
+61 3 8644 6105 (Australia) or +64 800 576 962 (NZ)
to be placed at the top of our queue to speak to a vet nurse.
SMS (Australia only): 0485 868 640
SMS nurses for roster updates or instructions.
Sales Support Grant Stutsel
Phone: 1300 361 469
Email: manager@medechat.com.au
Accounts Mel Plant
Phone: 1300 363 795
Email: accounts@medechat.com.au
Marketing Lisa Simpson
Email: marketing@medechat.com.au
Technical Support Alex Counsell
Email: alex@medechat.com.au
Director Moss Siddle
Email: moss@medechat.com.au